See each other differently...
Conflict management coaching helps organisations to build more functional teams and reduce the high cost of conflict.
It helps people have more positive and productive relationships in their working life (with an added bonus that this often also creates more positive relationships in their personal life).
I use the CINERGY® Conflict Management Process which is a one-on-one systematic approach that helps clients gain insight into how they respond to conflict and builds understanding and skills to improve the way they deal with conflict in the future.
An important stage of the process is stepping into the shoes of the person with whom the client is in conflict and understanding, for example, what the other person's triggers were and how the other person was impacted by the conflict. This perspective is a key element of the process.
The CINERGY® process is a future-oriented, results-oriented, and goal-oriented approach that combines executive coaching, neuroscience and conflict management principles.
It is designed to help reduce the confusion that clients often experience when in conflict and help them gain increased confidence and competence to engage more effectively at these times.
This specialised coaching framework may be used before conflict arises (when it is anticipated), while going through a dispute, or after a conflict when resilience may be low and residual negativity lingers.
Whether for personal or professional reasons, this form of coaching also assists people to participate in mediation, negotiations and other Alternative Dispute Resolution processes.
“The conflict management coaching I've completed with Liz has really opened my eyes to an important blind spot I've had in my leadership approach. It has given me the tools and the confidence to tackle this important area of development and working with Liz has given me a safe space to test my thinking and my new skills. I recommend this to anyone faced with making lasting changes to their leadership style.”
- Client, Management Consultancy
“Conflict management is critical in the CEO role — just about anything that gets to the CEO’s desk has an element of pleasing someone and making someone else unhappy. When the CEO avoids conflict, it can shut down the whole organization: decisions are not made and problems fester, creating a domino effect of unproductive behaviors down the ladder... So cultivating this skill can be a powerful tool to help the entire organization.”
Conflict is an inevitable part of life. How we engage with co-workers, partners or friends in conflict situations can have a huge impact on our professional and personal lives.
The potential in conflict
“Every conflict we face in life is rich with positive and negative potential. It can be a source of inspiration, enlightenment, learning, transformation, and growth –or rage, fear, shame, entrapment, and resistance. The choice is not up to our opponents, but to us, and our willingness to face and work through them.”
— Kenneth Cloke and Joan Goldsmith, ADR specialists and author
Conflict & consciousness
“Conflict is the beginning of consciousness.”
— M. Esther Harding, British psychoanalyst